Guest Coordinator

Sentrel is an Austin standout, defining clean beauty and was voted Austin's Best Natural Product Selection by the editors of Austin Monthly for 2018. We are a green and fashion-forward salon and retail store, and we are looking for a motivated individual who has a genuine interest in people and promoting clean lifestyle products.

The Salon Coordinator position is a pivotal role and is the first and last impression made on guests and customers. Your main goal is to make sure that a guest's experience from the moment they walk in the door is warm, welcoming, and memorable. 

Salon/retail background is preferred, but not mandatory. Applicant must have a can-do attitude and be flexible to the demands of the salon, our guests, and their teammates. 


The primary duties of the Guest Services position include but are not limited to:

  • Provide excellent customer service while maintaining the Sentrel brand and standards 

  • Displaying a professional, positive, outgoing, energetic and respectful attitude towards clients and coworkers

  • Presenting a polished, professional image at all times

  • Coordinating and maintaining stylists reservation schedule

  • Update the reservations/cancellations list throughout the day, inform stylist of last-minute changes, and resolve scheduling issues as needed by working with managers.

  • Attending and participating in staff meetings, events, and education

  • Completing side work and closing duties as directed by Manager

  • Greeting and accommodating guests in person and on the phone in a timely manner

  • Closing each guest experience with product recommendations and promoting Sentrel sales, services, and events

  • Help maintain the retail area, communicate with management about product, feedback stock levels etc


Qualifications:

  • High school diploma

  • Computer skills 

  • Tech Savvy

  • Customer service background

  • Detail-oriented

  • Good communication skills

  • Polished appearance

  • Exceptional phone skills 

    Benefits:

  • Competitive pay + Retail Commission

  • Generous discounts on products and services