Sentrel is an Austin standout, defining clean beauty and was voted Austin's Best Natural Product Selection by the editors of Austin Monthly for 2018. We are a green and fashion-forward salon and retail store, and we are looking for a motivated individual who has a genuine interest in people and promoting clean lifestyle products.
The Salon Coordinator position is a pivotal role and is the first and last impression made on guests and customers. Your main goal is to make sure that a guest's experience from the moment they walk in the door is warm, welcoming, and memorable.
Salon/retail background is preferred, but not mandatory. Applicant must have a can-do attitude and be flexible to the demands of the salon, our guests, and their teammates.
The primary duties of the Guest Services position include but are not limited to:
Provide excellent customer service while maintaining the Sentrel brand and standards
Displaying a professional, positive, outgoing, energetic and respectful attitude towards clients and coworkers
Presenting a polished, professional image at all times
Coordinating and maintaining stylists reservation schedule
Update the reservations/cancellations list throughout the day, inform stylist of last-minute changes, and resolve scheduling issues as needed by working with managers.
Attending and participating in staff meetings, events, and education
Completing side work and closing duties as directed by Manager
Greeting and accommodating guests in person and on the phone in a timely manner
Closing each guest experience with product recommendations and promoting Sentrel sales, services, and events
Help maintain the retail area, communicate with management about product, feedback stock levels etc
High school diploma
Customer service background
Good communication skills
Exceptional phone skills
Competitive pay + Retail Commission
Generous discounts on products and services