FAQ

 

WHAT IS THE RETURN AND EXCHANGE POLICY?

Returns are simple. For online orders fill out the return form included in your package. Enclose the return form along with the product[s] in all original packaging. Seal the package securely and affix the return label provided in your order. Drop the package off at a post office. When the package is received, the returned order will be finalized and your funds will be returned to the original form of payment.

If you would like assistance with your return or have misplaced the return label enclosed in your package, please contact the Client Service team at info@sentrelbeauty.com with your order number. The Client Service team will process your return request and email you a return shipping label. Once you receive the label, simply print it and ship the items back. When the package is received, the returned order will be finalized and your funds will be returned to the original form of payment.

Please note that Sentrel Beauty will accept returns received within 90 days of purchase unless otherwise noted on the product detail page. Items must be returned unused, undamaged and unopened in their original product packaging. Clients will be credited the value of the item purchased and any tax applied. The original shipping charge is not refundable.